Policies

Terms and Conditions

Last updated: 13 May 2026.

These Terms and Conditions (the "Terms") govern your access to and use of the website at nextsolutionscorp.com (the "Website") and the crypto-asset exchange services made available through it (together, the "Platform").

The Platform is operated by Next Solutions Corp., an Ontario corporation with registered office at 300 Supertest Road, Unit 1, North York, Ontario, M3J 2M2, Canada ("Next Solutions Corp", "we", "us" or "our").

These Terms form a binding agreement between you and Next Solutions Corp. By creating an account, initiating an Order or otherwise using the Platform, you confirm that you have read, understood and accepted these Terms in full. If you do not accept any part of these Terms, you must stop using the Platform.

We may amend these Terms from time to time. We will give you reasonable notice of material changes by email or through the Platform before they take effect. If you do not agree with a change, your only remedy is to stop using the Platform; continued use after the change takes effect constitutes acceptance. Non-material changes (for example, clarifying language, typographical corrections, updates to references to law) take effect when published.

1. Who we are and what we do

Next Solutions Corp is registered with the Financial Transactions and Reports Analysis Centre of Canada ("FINTRAC") as a Money Services Business with the virtual-currency dealing permission. You can verify our registration on the FINTRAC public Money Services Business registry at fintrac-canafe.canada.ca/msb-esm/public-search/search-page.

We provide a single service: the instant exchange of fiat currency for crypto-assets and of crypto-assets for fiat currency ("Exchange Services"). When you buy a crypto-asset from us, we send the crypto-asset directly to a blockchain address you specify. When you sell a crypto-asset to us, you send the crypto-asset to a blockchain address we specify and we send the corresponding fiat to a bank account or card you specify.

We do not provide custodial wallet services. We do not hold or store crypto-assets on your behalf. There is no account balance of crypto-assets on the Platform. Each Order is a discrete, one-off exchange transaction.

We hold fiat funds you send us only transiently, for the limited period needed to settle your Order, in accordance with our banking and payments arrangements. We are not a deposit-taking institution. Fiat funds we hold are not insured by the Canada Deposit Insurance Corporation or any equivalent scheme. In the event of our insolvency, fiat in transit would be subject to the ordinary law of insolvency.

We are not a bank, a securities dealer, an investment adviser or a financial planner. We do not give investment, tax or legal advice. We do not recommend any particular crypto-asset or trading strategy.

2. Definitions

In these Terms:

- "Account" means the account you create on the Platform to use the Exchange Services.
- "Crypto-Asset" means a digital representation of value listed on the Platform from time to time as eligible for exchange.
- "Customer", "you" and "your" mean the natural person who has agreed to these Terms and uses the Exchange Services. You must act in your own name and on your own behalf; you may not use the Platform on behalf of another person.
- "Fiat" means a government-issued currency listed on the Platform from time to time as eligible for exchange (for example, CAD, USD).
- "Order" means a single exchange transaction initiated through the Platform, in which you either buy a Crypto-Asset from us using Fiat (a "Buy Order") or sell a Crypto-Asset to us in exchange for Fiat (a "Sell Order").
- "Restricted Jurisdiction" has the meaning in section 4 and is defined by reference to the list published at /policies/restricted-jurisdictions, as updated from time to time.

3. Eligibility

To open an Account and use the Exchange Services you must:
- be a natural person aged 18 or over (or the age of majority in your jurisdiction, whichever is higher);
- have the legal capacity to enter into a binding contract;
- act only on your own behalf and not for any third party;
- not have been previously suspended or removed from the Platform; and
- not be located in, ordinarily resident in or a citizen of a Restricted Jurisdiction.

You confirm each of these things every time you initiate an Order. We may, at any time, require you to provide documentation evidencing that these conditions are met. If you cannot, we may refuse the Order and close your Account.

You are entitled to one Account only. If we identify multiple Accounts linked to the same natural person, we may temporarily disable all of them and require you to nominate which Account remains active; the others will be permanently closed.

4. Where we provide the Exchange Services

We are a Canadian MSB and we operate out of Canada. We do not market, promote, advertise, solicit or otherwise direct the Exchange Services to persons located in the European Economic Area, the United Kingdom, the United States, or any other Restricted Jurisdiction.

4.1 Restricted Jurisdictions
The Exchange Services are not available to, and you may not use them if you are located in, ordinarily resident in or a citizen of, any Restricted Jurisdiction. The current list of Restricted Jurisdictions is published at /policies/restricted-jurisdictions and includes, among others:
- jurisdictions subject to Canadian sanctions under the United Nations Act, the Special Economic Measures Act and the Justice for Victims of Corrupt Foreign Officials Act;
- jurisdictions identified by the Financial Action Task Force as high-risk and subject to a call for action;
- the United States of America and its territories (where we are not authorised to operate);
- the United Kingdom (where we are not authorised to operate, and to which no reverse-solicitation exception applies); and
- the member states of the European Economic Area, subject to the limited reverse-solicitation exception in section 4.2.

The list is updated from time to time to reflect changes in Canadian sanctions law, in FATF guidance and in our risk appetite. The list as it stood on the date you submitted an Order is the list that governs that Order; we keep an audited history of the list and can produce the version applicable to a specific Order on request.

4.2 Persons in the EEA — reverse solicitation only
We do not target the EEA and do not conduct marketing in that region. Where a person located in the EEA approaches us on their own exclusive initiative, without any direct or indirect solicitation by us or by a person acting on our behalf, we may, in our discretion, agree to provide the Exchange Services to that person on a one-off, reverse-solicitation basis, subject to compliance review and approval. This is described in the Reverse Solicitation Notice.

Access from the EEA is exceptional and discretionary. We may refuse, restrict, suspend or terminate access at any time.

No reverse-solicitation basis is available to persons located in the United Kingdom. The Exchange Services are not provided to persons located in the UK under any circumstances.

4.3 Geo-blocking and false statements about location
We apply geolocation, payment-method and KYC controls to enforce these restrictions. Concealing your location by using a VPN, proxy or any similar technology is prohibited and is itself a ground for us to refuse Orders, hold pending funds and close your Account. If we later discover that you were located in a Restricted Jurisdiction at the time of an Order, we may unwind the Order, return the original Fiat (less network and processing costs) to the source of payment, and report the matter to the competent authorities.

5. Verification of identity (KYC)

We are required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act ("PCMLTFA"), its regulations and FINTRAC guidance to verify the identity of every Customer before providing the Exchange Services.

Our identity-verification procedures are described in the AML and KYC Policy. You will be asked to provide one or more government-issued identification documents, a live selfie or short video for biometric comparison, and proof of address. You may be asked for additional information at later stages, including the source of the funds you use, the purpose of an Order or information about the destination of the Crypto-Asset.

In line with the Canadian implementation of the OECD Crypto-Asset Reporting Framework ("CARF"), we may also collect information about your tax residence and tax-identification numbers, and we may be required to share that information with the Canada Revenue Agency under exchange-of-information arrangements with foreign tax authorities.

We may decline to open an Account, may restrict an existing Account and may refuse or unwind individual Orders if we cannot verify your identity to our reasonable satisfaction, if we have reason to suspect that information you have provided is inaccurate or misleading, or if your activity falls outside our risk appetite. We are not required to tell you the specific reason for any such decision.

6. Account security

You are responsible for the security of your Account. You must:
- choose a strong, unique password — we recommend a passphrase of four or more random words, or a password manager;
- enable two-factor authentication if you make it available to your Account (we support it; we encourage you to turn it on);
- not share your credentials with any person, including persons claiming to be from our staff;
- not allow another person to access your Account; and
- notify us at support@nextsolutionscorp.com immediately if you suspect that your credentials, email account or device have been compromised.

We will never ask you for your password or your two-factor code. We will never contact you on social media, by telephone or by SMS asking you to move funds or share security details.

7. Orders

7.1 How an Order works
To place an Order you select the currency pair, enter an amount and follow the on-screen process. You will be shown the indicative Crypto-Asset amount you will receive (for a Buy Order) or the indicative Fiat amount you will receive (for a Sell Order), together with all applicable fees, before you authorise the Order. The amount shown is final to within the price-protection rules in our Cryptocurrency Price Terms; see section 7.3 below.

For a Buy Order, after authorisation you pay the Fiat amount using a supported payment method, and we send the Crypto-Asset to the blockchain address you specified. For a Sell Order, you send the Crypto-Asset to a blockchain address we specify and we send the Fiat to the bank account or card you specified.

An Order is complete when:
- for a Buy Order: the Crypto-Asset transaction has reached the number of network confirmations stated in the Order flow on the destination blockchain; or
- for a Sell Order: the Fiat has been remitted to the account or card you specified, and we have received confirmation of remittance from our payment partner.

You are responsible for providing accurate destination details. If you specify a wallet address or bank account that is wrong, that belongs to a third party, that uses the wrong network, or that is incompatible with the asset, we cannot recover the funds or assets sent. We are not liable for losses caused by inaccurate destination details. You accept that crypto-asset transactions on a public blockchain are technically irreversible.

7.2 Fees
Each Order is subject to two components of cost:
- a service fee payable to Next Solutions Corp, calculated as shown on the Order screen; and
- a network fee payable to the underlying blockchain validators or miners, which we pass through.
Both components are displayed before you authorise the Order. The rate methodology is set out in the Cryptocurrency Price Terms.

7.3 Price changes between submission and settlement
Crypto-asset prices move continuously. The rate quoted at the time you submit an Order is held for a limited period under the price-lock rules set out in the Cryptocurrency Price Terms. If the market price moves materially between submission and the time we receive your payment, we may either complete the Order at the recalculated rate after notifying you, or reject the Order and return your Fiat (less network and processing costs). The exact thresholds are in the Cryptocurrency Price Terms.

7.4 When we may refuse, hold or unwind an Order
We may, in our discretion, refuse to process, delay, hold or unwind an Order where:
- the Order does not satisfy these Terms, our AML and KYC Policy or the Cryptocurrency Price Terms;
- we have reason to suspect that the Order is connected with money laundering, terrorist financing, sanctions evasion, fraud, tax evasion or any other unlawful activity;
- the source or destination of funds or Crypto-Assets is subject to sanctions or appears on a watchlist;
- the destination address is associated, in screening data we use, with darknet markets, mixers, ransomware, sanctioned entities or similar high-risk activity;
- we are required to do so by an order of a court or by direction of a regulator or law-enforcement agency; or
- we experience a system outage, cyber incident or other event that prevents safe completion of the Order.

Where we delay or hold an Order, we will, where lawful and reasonable in the circumstances, contact you to request additional information. Where we unwind an Order, we return Fiat to the original source of payment (less network and processing costs).

7.5 Refunds and chargebacks
Refund entitlements and the process for requesting a refund are set out in our Refunds Policy. Chargebacks initiated through your card issuer or bank without first contacting our support team may result in immediate suspension of your Account and investigation of the underlying transaction.

8. Acceptable use

When using the Platform you agree that you will not:
- use the Platform for any unlawful purpose, or in a way that facilitates an unlawful purpose by another person;
- conceal your location or identity by means of a VPN, proxy, false documentation or impersonation;
- create more than one Account, or use another person's Account or payment instruments;
- attempt to access parts of the Platform you are not authorised to access, or interfere with the Platform's security, integrity or availability (including by reverse-engineering, scraping at scale, or introducing malicious code);
- use automated trading bots or scripts against the Platform without our prior written consent;
- submit information you know to be false, misleading, defamatory, threatening or harassing;
- infringe the intellectual-property or other rights of any person; or
- use the Platform in a way that breaches any applicable law, regulation or sanctions regime.

Breach of this section is a material breach of these Terms.

9. Intellectual property

All content on the Platform — including the Website's design, code, graphics, text and trademarks — is owned by Next Solutions Corp or its licensors. You may use the Platform solely to access the Exchange Services in accordance with these Terms. You acquire no ownership or licence rights beyond what is necessary for that purpose.

10. Disclaimers and limitations of liability

10.1 Nothing limits your rights as a consumer
Nothing in this section limits or excludes rights you have as a consumer under applicable law that cannot be limited or excluded. In particular, if you are a Customer resident in Ontario and the Ontario Consumer Protection Act, 2002 applies to your Order, the provisions of that Act prevail to the extent of any inconsistency with these Terms.

10.2 No advice and no guarantees about Crypto-Assets
We provide an exchange service. We do not endorse, recommend, vouch for or guarantee any Crypto-Asset listed on the Platform. The list of supported Crypto-Assets may change at any time without notice. The Risk Disclosure sets out, in plain terms, what you need to understand before buying or selling Crypto-Assets.

10.3 Provided "as is"
Subject to section 10.1, and to the maximum extent permitted by law, the Platform and the Exchange Services are provided on an "as is" and "as available" basis. We make no warranty that the Platform will be uninterrupted, error-free or secure, or that any defect will be corrected.

10.4 Cap on our liability
Subject to sections 10.1 and 10.6, and to the maximum extent permitted by law, our aggregate liability to you arising out of or relating to your use of the Platform — whether in contract, tort (including negligence), statute or otherwise — shall not exceed the greater of:
- the total fees you paid to us in connection with the Orders to which the claim relates, during the six (6) months immediately preceding the event giving rise to the claim; and
- CAD 1,000.

10.5 Excluded losses
Subject to sections 10.1 and 10.6, and to the maximum extent permitted by law, we shall not be liable for any indirect, special, incidental, consequential, exemplary or punitive damages, including loss of profit, loss of revenue, loss of business opportunity, loss of data, loss of goodwill or loss of anticipated savings, arising out of or relating to the Platform, even if we have been advised of the possibility of such damages.

10.6 What is not limited
Nothing in these Terms limits or excludes our liability for:
- fraud or fraudulent misrepresentation by us;
- death or personal injury caused by our negligence;
- our gross negligence or wilful misconduct;
- any other liability which cannot lawfully be limited or excluded in your jurisdiction; or
- our obligations to comply with sanctions, AML and tax laws.

10.7 Your indemnity to us
You agree to indemnify Next Solutions Corp and its directors, officers, employees, agents and service providers against any loss, damage, fine, penalty or expense (including reasonable legal fees) that we suffer arising out of (a) your breach of these Terms or any other policy applicable to your use of the Platform, (b) your infringement of any third-party right, (c) your violation of any applicable law (including sanctions, AML and tax laws), or (d) any inaccurate information you have provided to us. This indemnity does not apply to the extent the loss results from our gross negligence, wilful misconduct or fraud.

11. Suspension and termination

We may suspend your Account, withhold processing of an Order or terminate your access to the Platform without prior notice where:
- we reasonably believe you are in breach of these Terms;
- we are required to do so by applicable law, by a regulator or by a court;
- continuing to provide the Exchange Services to you would expose us to legal, regulatory or reputational risk; or
- we discontinue the Exchange Services (in whole or as they apply to your jurisdiction).

You may close your Account at any time by writing to support@nextsolutionscorp.com. Closure does not relieve you of obligations accrued before closure (including obligations under section 10.7) and does not extinguish our obligations to retain records under the PCMLTFA and other applicable laws.

If your Account is closed while an Order is pending, we will use reasonable efforts to complete or refund the pending Order in accordance with these Terms and the Refunds Policy. Subject to section 10.6, we are not liable for losses arising from the closure of your Account in accordance with this section.

12. Communications and notices

We will communicate with you primarily by email to the address linked to your Account, and through notifications on the Platform. You must keep your contact details up to date. Notices to us must be sent to support@nextsolutionscorp.com, or, for complaints, to complaints@nextsolutionscorp.com (see the Complaints Policy).

Notices given in accordance with this section are deemed effective on actual receipt, or 24 hours after sending by email, whichever is earlier.

13. Other documents that form part of these Terms

Your use of the Platform is also governed by the following documents, each of which is incorporated into these Terms by reference:
- Privacy Policy
- AML and KYC Policy
- Refunds Policy
- Cryptocurrency Price Terms
- Risk Disclosure
- Cookie Policy
- Complaints Policy
- Reverse Solicitation Notice
- Restricted Jurisdictions list

In the event of a conflict between these Terms and another document, these Terms prevail unless the other document expressly states otherwise.

14. Miscellaneous

Entire agreement. These Terms, together with the documents listed in section 13, are the entire agreement between you and us in respect of the Platform and supersede any prior agreement, understanding or representation.

Severability. If any provision of these Terms is held to be unenforceable, the remainder continues in full force and effect, and the unenforceable provision is to be read down to the minimum extent necessary.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so on another occasion. Any waiver must be in writing.

Assignment. You may not assign your rights or obligations under these Terms. We may assign these Terms to an affiliate or successor in connection with a corporate reorganisation or sale of the business, on notice to you, provided that any such assignment does not materially reduce the rights you have under these Terms.

Force majeure. Neither party is liable for delay or failure in performance (other than your payment obligations) caused by events beyond its reasonable control, including acts of God, war, civil unrest, government action, sanctions changes, internet or power outages affecting third parties, cyber-attacks, and outages of underlying blockchain networks.

Language. These Terms are drafted in English. Translations may be provided for convenience. In the event of inconsistency, the English version prevails, save that customers in Quebec may rely on the French version where applicable law so requires.

Electronic form. You and we agree that these Terms in electronic form have the same legal effect as if signed in writing.

15. Governing law and forum

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. You and we submit to the exclusive jurisdiction of the courts of the Province of Ontario sitting in Toronto, save that we may bring proceedings in any other jurisdiction in which you are located to enforce these Terms.

Before commencing court proceedings, both parties will attempt to resolve the dispute in good faith through the complaints process set out in the Complaints Policy. Nothing in this section limits your right to lodge a complaint with FINTRAC, a competent regulator or, where applicable, an ombudsman service.

Questions about these Terms? Email support@nextsolutionscorp.com.