Policies

Cryptocurrency Price Terms

Last updated: 13 May 2026.

This page explains how prices are calculated and protected on nextsolutionscorp.com (the "Platform"). It forms part of, and should be read together with, the Terms and Conditions. Capitalised terms have the meaning given there.

1. How we set the rate

We are a principal, not an agent or a broker. When you buy a crypto-asset from us, we sell it to you from our own inventory; when you sell a crypto-asset to us, we buy it from you for our own account. There is no order book on the Platform and we do not match your Order against another customer's Order.

The rate we quote at any moment is calculated as follows:
1. We take a reference market price for the relevant crypto-asset against the relevant fiat currency. The reference price is derived from a weighted average of the public order books of major established crypto-asset venues that have meaningful liquidity in the relevant pair. The list of venues used in the weighted average is reviewed periodically and adjusted to reflect changes in liquidity.
2. To that reference we apply a service spread. The spread covers our operating costs, our hedging costs, and a margin. The spread varies with the asset, the size of the Order, market conditions and the payment method. The applicable service fee is shown to you separately on the Order screen before you authorise the Order.
3. The all-in rate displayed to you on the Order screen is the rate at which the Order will execute if no price-protection threshold is triggered (see section 3).

The reference rate, the service fee and the network fee are all shown before you authorise the Order.

2. Network fees

Network fees are paid to the validators or miners of the destination blockchain and are not retained by us. We display the estimated network fee on the Order screen at the time you authorise the Order. In times of network congestion, the actual fee paid may differ slightly from the estimate; the difference is absorbed by us within reasonable tolerance.

3. Price protection: the 15-minute lock

Because crypto-asset prices move continuously, the rate we quote at the moment you submit an Order may not be the rate at the moment your payment reaches us. The price-protection rule balances predictability for you with our need to manage market risk.

3.1 Buy Orders
The rate at which a Buy Order will execute is held for 15 minutes from the moment you authorise the Order. If we receive payment within that 15-minute window, you receive the crypto-asset amount shown on the Order screen, regardless of market movement in the interim.

If we have not received payment within 15 minutes, the rate is recalculated each minute against the prevailing reference price. The amount of crypto-asset you receive is determined by the rate at the moment payment is confirmed.

If the recalculated rate would result in you receiving an amount of crypto-asset more than 2% lower than the amount originally shown on the Order screen, we stop and contact you. You may either:
- accept the recalculated rate and proceed; or
- decline, in which case the Order is cancelled and the fiat is returned to the source of payment, less any non-recoverable network or processing costs.

We may unilaterally cancel an Order where the price difference between the originally quoted amount and the recalculated amount exceeds 20%, with notice to you and refund of fiat to the original source of payment.

3.2 Sell Orders
The same logic applies in reverse. The fiat amount you will receive for a Sell Order is held for 15 minutes from the moment you authorise the Order. If your crypto-asset reaches the agreed number of network confirmations on our receiving address within that window, you receive the fiat amount shown on the Order screen.

If your crypto-asset has not reached the agreed number of confirmations within 15 minutes (for example, because of blockchain congestion or because you paid an insufficient network fee), the rate is recalculated each minute against the prevailing reference price. The fiat amount you receive is determined by the rate at the moment confirmations are reached.

The 2% and 20% rules in section 3.1 apply to Sell Orders as well.

3.3 Network confirmation timing
Confirmation times on a public blockchain depend on factors outside our control, including the network fee you choose, network congestion and the behaviour of validators or miners. We display, in the Order flow, the number of confirmations we wait for before treating a Sell Order as funded. To reduce the risk that a price recalculation will apply to your Sell Order, choose a network fee appropriate to current network conditions.

4. Slippage and partial fills

We do not split a single Order into partial fills. An Order executes in full at the rate determined under section 3, or it is cancelled and the Fiat (or Crypto-Asset) is returned in accordance with the Refunds Policy.

5. Maximum and minimum Order sizes

We publish current minimum and maximum Order sizes on the Order screen at the time of the Order. Limits may vary by asset, fiat currency, payment method, and customer risk profile. We may reduce limits or refuse an Order that would breach an applicable limit.

6. Listing of crypto-assets

The list of crypto-assets supported on the Platform changes from time to time. We may add, suspend or remove an asset at our discretion, including where:
- there is a material change in the asset's regulatory status in Canada;
- there is a material change in our ability to hedge or settle the asset (for example, because reference venues have delisted it or liquidity has materially declined);
- the asset is implicated in security incidents, fraud or enforcement action; or
- we determine, in our judgement, that supporting the asset is no longer consistent with our compliance programme or risk appetite.

Where an asset is removed, pending Orders involving that asset are cancelled and Fiat is returned to the original source of payment in accordance with the Refunds Policy.

7. Errors

If the rate displayed on the Order screen contains a manifest error — a rate that is clearly wrong on its face when compared to the prevailing market — we may correct the rate before execution. If the rate has already been used to execute an Order before the error is detected, we may, in our discretion, void the Order and return the Fiat (or Crypto-Asset) to its source. We will exercise this right reasonably and only in cases of obvious error.

8. Questions about pricing

If you have questions about a rate applied to one of your Orders or about the price methodology generally, write to support@nextsolutionscorp.com. If you are not satisfied with the explanation, you can escalate the matter under the Complaints Policy.